Privacy policy

Last updated: April 15, 2026

Who We Are

Our website address is: https://swordmarket.com/

This website is operated by HXHK GLOBAL TRADING CO., LIMITED, trading as SWORDMARKET-ART / Sword Market Art.

Sword Market Art specializes in high-end Japanese katanas crafted as collectible art pieces, combining Japanese design excellence with traditional Longquan forging craftsmanship.

For inquiries or privacy-related concerns, please contact us at:

• Email: service@swordmarket.com

As we operate internationally, we strive to comply with applicable data protection regulations in regions such as the EU (GDPR), the United States (CCPA/CPRA), and other relevant jurisdictions. We may update this policy from time to time to reflect changes in laws or our practices.

What Personal Data We Collect and Why We Collect It

We collect personal data from users and visitors to provide our e-commerce services, process orders, improve our website, and communicate with you. This may include:

• Personal identifiers (e.g., name, email address, shipping address)
• Transaction data (e.g., purchase history, order details)
• Technical data (e.g., IP address, browser type, device information collected via cookies)

We do not collect or store sensitive personal data unless explicitly provided by you for custom order requests. Any such information is handled with strict confidentiality and deleted after fulfillment.

Personal data is collected through purchases, newsletter subscriptions, and general site navigation. We rely on legal bases such as contractual necessity (for order processing), consent (for marketing communications), and legitimate interests (for website analytics and security).

Comments

We do not currently enable comments on our website. Therefore, no personal data is collected through comments.

Media

Users cannot upload media files directly to our site. All product images are managed by our team. If you provide images or media via email for custom sword requests, they are used solely for that specific purpose and securely deleted after processing.

Contact Forms

We do not use built-in contact forms. You may contact us directly via email at service@swordmarket.com. When you submit an inquiry, we collect your name, email address, and any details you provide in order to respond. This information is retained only as long as necessary for customer service purposes and is not used for marketing unless you have explicitly subscribed to our newsletter.

Cookies

Our site uses cookies to enhance your browsing experience, including:

• Essential cookies for shopping cart functionality, session management, and secure checkout.
• Analytics cookies to understand site traffic and user behavior.
• Marketing cookies (where applicable) to provide personalized recommendations.

You can manage or disable cookies through your browser settings at any time. For more information, please refer to our cookie consent banner on the site.

Analytics

We may use anonymized analytics tools (such as Google Analytics) to analyze site usage, popular products, and improve user experience. This collects technical data such as anonymized IP addresses, device type, and pages visited. You can opt out of analytics tracking through your browser settings or tools provided by the respective service.

Who We Share Your Data With

We share your personal data only when necessary for the operation of our services:

• Payment processors and secure gateways (we do not store full credit card details)
• Shipping carriers for order delivery (name, shipping address, and contact information)
• Hosting and cloud service providers for website maintenance
• Optional order protection providers (such as Seel, if you choose to use it)

We do not sell your personal data to third parties or share it with advertisers. Any third-party service we use has its own privacy policy, which we encourage you to review.

How Long We Retain Your Data

We retain your personal data only as long as necessary for the purposes outlined:

• Purchase and order records: up to 10 years for accounting, tax, and warranty purposes
• Newsletter subscriptions: until you unsubscribe
• Customer inquiries: up to 6 months after resolution
• Analytics data: up to 1 year (anonymized where possible)
• Custom order details: deleted after fulfillment (typically within 30 days after delivery)

When data is no longer needed, it is securely deleted or anonymized.

What Rights You Have Over Your Data

Depending on your location and applicable laws, you may have the following rights:

• Right to access your personal data
• Right to rectification (correct inaccurate data)
• Right to erasure (“right to be forgotten”)
• Right to object to or restrict processing
• Right to data portability

To exercise any of these rights, please email us at service@swordmarket.com. We will respond within 30 days. EU residents may also lodge a complaint with their local data protection authority.

Where We Send Your Data

Your data may be transferred to and processed in countries outside your region, including China (for our operations) and the United States (for hosting and payment services). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved mechanisms, to protect your data in line with international standards.

How We Protect Your Data

We use industry-standard security measures including SSL encryption for all data transmissions, secure servers, access controls, and regular security audits. Payment information is processed through PCI-compliant gateways.

Data Breach Procedures

In the event of a personal data breach, we will follow legal requirements, including containment, internal assessment, and notification to affected users and authorities where mandated (e.g., within 72 hours where required by law).

Automated Decision Making and Profiling

We do not engage in automated decision-making or profiling that produces legal effects or similarly significant impacts on you.

Contact Information

For any privacy-related questions or to exercise your rights, please contact us at:

• Email: service@swordmarket.com

We do not have a designated Data Protection Officer as our operations do not currently require one under applicable regulations.